Privacy Policy

Yellow Elephant Productions Privacy Statement

Last Updated: April 2018

Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. We encourage you to read the summaries below.

Personal Data We Collect

We collect data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create an account, upload a document to OneDrive, or contact us for support.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.

The data we collect depends on the products and features you use, and can include the following:

Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

Demographic data. We collect data about you such as your age, gender, country, and preferred language.

Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

Device and Usage data. We collect data about your device and how you and your device interact with Microsoft and our products. For example, we collect:

Product use data. We collect data about the features you use, the items you purchase. This data includes your voice and text search queries or commands.

Device, connectivity and configuration data. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers, regional and language settings.

Error reports and performance data. We collect data about the performance of the products and any problems you experience with them. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.

Support Data. When you engage us for support, we collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with Yellow Elephant Productions Customer Support Team.

Contacts and relationships. We collect data about your contacts and relationships if you use our product to manage contacts, or to communicate or interact with other people or organizations.

We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, or chat sessions with our representatives may be monitored and recorded.

How We Use Personal Data

The data we collect is used for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, (2) to send communications, including promotional communications, and (3) for some products, to show advertising.

In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations.

Providing and improving our products. We use data to provide and improve the products we offer. This includes operating the products, maintaining and improving the performance of the products, including developing new features, research, and providing customer support. Examples of such uses include the following:

  • Providing the Products. We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your product experiences based on the data we have about your activities, interests and location.
  • Customer support. We use data to diagnose product problems, repair customers’ devices, and provide other customer care and support services.
  • Product activation. We use data – including device and application type, location, and unique device, application, network and subscription identifiers – to activate software and devices that require activation.
  • Product Improvement. We use data to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features.
  • Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements.

Communications. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, notify you about new releases, update you or inquire about a service or repair request, invite you to participate in a survey.

Reasons We Share Personal Data

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have logged in. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

If you have any additional questions, feel free to ask our Support Team by this email-address → support@tidalmediainc.com 

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