Guide – How To Start – OTRS – Ticket Request System Server for Ubuntu 18.04

OTRS is a service management suite that comprises ticketing, workflow automation and notification, along with a wide range of customizable features.

This is a quick deployment and ready-to-run image.
Simple and rapid installation. Easy to maintain.

Connecting and configuring OTRS – Ticket Request System Server for Ubuntu 18.04

  1. To start the server, you need to start the VM through the Azure Portal.
  2. You can connect to OTRS through a browser convenient for you at the address http://*vm_ip*/otrs/ after starting the virtual machine.


  1. One superuser is already registered in the system, you can log in using the following data:

       Username: root@localhost
       Password: KwMPMfMWssdAt8Li

Please change your password after login!

  1. To change the password, go to the settings using the icon in the upper right corner.


  1. Go to profile settings.


  1. Change your password by entering the old password in the “Current Password” field and the new password in the fields – “New/Verify” password. Then click the checkmark on the right.


  1. You can find additional information about OTRS settings on the official resource



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