Guide – How To Start – OTRS – Ticket Request System Server for Ubuntu 18.04

Connecting and configuring OTRS – Ticket Request System Server for Ubuntu 18.04

  1. To start the server, you need to start the VM through the Azure Portal.
  2. You can connect to OTRS through a browser convenient for you at the address http://*vm_ip*/otrs/ after starting the virtual machine.

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  1. One superuser is already registered in the system, you can log in using the following data:

       Username: root@localhost
       Password: KwMPMfMWssdAt8Li

Please change your password after login!

  1. To change the password, go to the settings using the icon in the upper right corner.

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  1. Go to profile settings.

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  1. Change your password by entering the old password in the “Current Password” field and the new password in the fields – “New/Verify” password. Then click the checkmark on the right.

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  1. You can find additional information about OTRS settings on the official resource https://doc.otrs.com/doc/manual/admin/6.0/en/html/index.html

 

 

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